Q: Who is Bottom Line Impact?
A: Bottom Line Impact (BLI) is a leader in write-off recovery solutions for the utility industry that allows utilities to discover hidden revenue in their active customer base. Bottom Line Impact’s driving principal is to produce tangible, positive impact to its customer’s bottom line. Its foundation comes from many years of experience developing data solutions.

Q: What is the Automated Revenue Miner?
A: The Automated Revenue Miner (ARM) is a CIS independent tool that uses proprietary, industry-leading algorithms to find inactive customers owing money that are hiding in the utilities active customer base. The ARM optimizes the identification of matching attributes within a base of data. It represents the third generation of thinking and technology to be applied to this problem set.

Q: How does the No-cost Initial ROI Assessment work? How long does the Assessment take?
A: After BLI signs a Confidentiality/Non-disclosure agreement to protect the utility’s data, specific utility rules, regulations, processes, procedures and philosophies are highlighted. BLI obtains an extract of customer data from the utilities CIS system to input into the Automated Revenue Miner. Within three weeks of receiving the Customer Extract, BLI can tell how much lost revenue the ARM will be able to identify on the first day the system is activated. The No Cost Initial ROI Assessment includes Bottom Line Impact’s One-Day ROI Guarantee; Bottom Line Impact pledges that utility companies will recover all costs associated with the Automated Revenue Miner on the 1st day of operation.

Q: How long has Bottom Line Impact been in business?
A: Bottom Line Impact has been in business since 2003. We currently have over 25 utility customers. These include Gas, Electric, Water and combination utilities. We have investor owned, municipalities and deregulated utilities as customers. Our smallest customer has 26,000 active customers and our largest customer has 3.5 Million customers. In addition to existing customer base, we are in the process of completing the No-cost ROI Assessment for approximately 35 additional utilities.

Q: What is your background?
A: The brainpower behind the ARM represents more than 70 years of consultative and solution development experience in a variety of industries, with significant Utility sector exposure. Most of us come out of the “data” world – database development, data warehousing, and business intelligence; in short, data based applications. We are data based problem solvers who believe in “value” based solutions.

Q: Why should we get from BLI what we could potentially build ourselves?
A: Time is money – you could build it yourself, but our experience shows us:

• ITs focus is often elsewhere – when will they get around to conducting the research to implement unique systems that will lower your Utility’s write-offs?

• Our solution is ready to go – we can be sending you bottom line results within a week.

• We have been developing and enhancing this solution for more than 15 years – it is the best

Q: What CIS systems are you compatible with?
A: All – we do not directly touch your systems, so we can support whatever systems or technologies you run on.

Q: How do you ensure confidentiality of our customer data?
A: By utilizing a secure FTP site, and by not keeping customer data on systems accessible to outside networks. Once we have completed scheduled runs, all data and files are removed from internal systems.

Q: Are the matches identified by the ARM transferred manually or automatically?
A: This is a customer decision. An automated process can be developed, or might already be developed, that will utilize the result files.